1. Acceptance of Terms
By using nexoratechtechnologies.shop, contacting Nexora Tech Technologies or requesting service, you agree to these Terms and Conditions.
2. Services Provided
We provide computer support, operating system installation, software setup, driver updates, performance optimization, virus and malware removal, data services, networking support, printer setup, maintenance, smart office setup, remote support and specialized technical services.
3. Service Estimates
Any estimate given before inspection is based on the information provided by the customer. Final pricing may change after diagnosis if the issue is more complex, requires additional work or needs third-party products or parts.
4. Customer Authorization
The customer confirms they own or are authorized to request service for the device, account, network or system. Services such as password reset, BIOS password removal or account recovery may require ownership verification.
5. Data Backup and Risk
Technical work can involve risk of data loss, especially during operating system repair, reinstallation, storage recovery, partition management, virus cleanup and drive migration. Customers should maintain backups of important files. We can assist with backup where possible.
6. Remote Support Terms
For remote support, the customer must provide permission for access and should supervise the session. The customer may end the session at any time. Remote support may not be suitable for hardware failure, unstable internet or devices that cannot boot properly.
7. On-Site Service
For on-site visits, customers must provide safe access to the device, network equipment and service area. Additional charges may apply for extended visits, repeat visits, travel, parts or work outside the original request.
8. Third-Party Software and Accounts
Some services may require licensed software, customer-owned accounts, passwords or vendor support. Nexora Tech Technologies is not responsible for third-party platform outages, license restrictions or account recovery decisions made by third-party providers.
9. No Guarantee of Recovery
Data recovery, deleted file recovery, malware cleanup and account recovery assistance depend on the condition of the device, storage media, software state and provider rules. We cannot guarantee successful recovery in every case.
10. Payment
Payment terms will be shared before or at the time of service. Customers are responsible for approved charges, diagnostic fees, service fees, parts and additional work they authorize.
11. Limitation of Liability
To the maximum extent permitted by law, Nexora Tech Technologies is not liable for indirect losses, business interruption, lost profits, third-party service failures or pre-existing device problems.
12. Updates to Terms
We may update these Terms and Conditions from time to time. Continued use of the website or services means acceptance of the updated terms.
13. Contact
For questions about these terms, contact us at (929) 415-8174 or support@nexoratechtechnologies.shop.