1. General Policy
Nexora Tech Technologies aims to provide fair and transparent service. Refund eligibility depends on the type of service, work performed, diagnosis completed and any third-party costs involved.
2. Diagnostic Fees
Diagnostic or inspection fees may be non-refundable once diagnosis has been performed, because technician time and evaluation work have already been provided.
3. Service Fees
Service fees are generally non-refundable after the requested work has been completed or substantially performed. If a service issue remains unresolved, we may offer additional troubleshooting, partial adjustment or another reasonable solution depending on the case.
4. Data Recovery and Cleanup Services
Data recovery, virus cleanup, malware removal and account recovery assistance may not always guarantee a complete result because outcomes depend on device condition, data overwrite, infection severity and third-party systems. Fees for attempted technical work may still apply.
5. Third-Party Products and Software
Payments made for third-party software, licenses, subscriptions, hardware parts, vendor services or external tools are subject to the policies of those third-party providers and may not be refundable through Nexora Tech Technologies.
6. Cancellations
Customers should cancel or reschedule service requests as early as possible. If a technician has already started work, traveled for an appointment or reserved time for the request, cancellation charges may apply.
7. Duplicate or Accidental Payments
If a duplicate payment or accidental overpayment is confirmed, we will review and process the appropriate refund after verification.
8. Refund Request Process
To request a refund review, contact us with your name, phone number, service date, service type, amount paid and reason for the request. We may ask for additional information to verify the transaction and service history.
9. Processing Time
Approved refunds may take several business days to process depending on the payment method, bank or payment provider.
10. Contact
For refund-related questions, contact Nexora Tech Technologies at (929) 415-8174 or support@nexoratechtechnologies.shop.