1. Introduction
Nexora Tech Technologies respects customer privacy. This policy describes how we handle information submitted through our website, phone calls, service requests, emails and support communication.
2. Information We May Collect
We may collect your name, phone number, email address, service location if needed, device details, issue description, service history and communication records related to your request.
- Contact information used to respond to your inquiry.
- Service information used to diagnose and complete support.
- Technical details such as device type, operating system or error description.
- Billing or payment confirmation details where applicable.
3. How We Use Information
Information is used to respond to service requests, schedule support, provide quotes, diagnose problems, deliver remote or on-site service, send service updates and improve customer experience.
4. Device and Data Privacy
During technical support, customers may provide access to devices, files, accounts or systems. We aim to access only what is needed to perform the requested service. Customers should remove or secure sensitive personal files before service whenever possible.
5. Remote Support
For remote support, we may ask the customer to grant screen-sharing or remote access. Customers should monitor the session and close private files before support begins. Remote access should be ended after the service is completed.
6. Information Sharing
We do not sell customer information. We may share limited information only when required for payment processing, legal compliance, service delivery or customer-authorized third-party support.
7. Data Security
We use reasonable steps to protect customer information from unauthorized access, misuse or disclosure. However, no method of electronic storage or internet transmission is completely secure.
8. Cookies and Website Analytics
This static website does not require external tracking scripts by default. If analytics or advertising tools are added later, this policy should be updated to describe those tools.
9. Customer Responsibilities
Customers are responsible for providing accurate contact information, backing up important data when possible, and notifying us about sensitive files or account restrictions before service begins.
10. Retention of Information
We may keep service-related information for recordkeeping, warranty clarification, legal compliance and customer support history, unless deletion is requested and legally permitted.
11. Contact
For privacy-related questions, contact Nexora Tech Technologies at (929) 415-8174 or support@nexoratechtechnologies.shop.